Dutta Guinea Palace gives you an opportunity to purchase jewellery online at the comfort of your home. Purchasing online from ‘www.duttaguineapalace.com’ is absolutely safe and hassle free.

For payment option we provide ‘CASH ON DELIVERY (COD)’ only for your convenience.

All jewellery items shown in our website is to be manufactured and it might take upto 20 (twenty) days to deliver from the date of placing order.

We, request all our customers to receive the parcel by checking it,and not to accept if found tampered and seal broken.

While purchasing online, customers have to enter Receipent name with complete billing  address and mobile number.At the time of delivery, the receipent will have to provide any one of the below mentioned identity proof –

  • ADHAR
  • PAN
  • Driving License
  • Voter ID
  • Passport

To make sure the delivery is safe, the delivery agent will also need receipents any one of the above mentioned identity proof.

For any querry mail us at ‘duttaguineapalace@rediffmail.com’

 

 

CANCELLATION & REPLACEMENT POLICY

  • Once an order has been placed it cannot be cancelled
  • Requests for Replacement will be accepted at the absolute discretion of the company at all times and the company will have the sole and absolute discretion and authority to decide in respect of  any disagreement or difference of opinion relating to such complaints
  • The products being mostly hand crafted,requests for return or replacement will not be entertained for minor variations,such as design,colour,size or appearance.
  • A replacement shall be allowed when the company acknowledges that the product received by the customer is substantially different from the ordered product or the company is satisfied that the product sold has manufacturing defect.
  • Any complaint or replacement request shall be considered only if made within 48(fourty-eight) hoursrom delivery by communication through registered e-mail address ‘duttaguineapalace@rediffmail.com’ mentioning order Id,date and time of delivery,and clearly describing clearly and briefly the nature of complaint.No complaint of requests for any return/ replacement will be entertained after 48 hours from the delivery of goods.
  • The company shall not refund any payments received from customer.